The conditions contained in these General Terms and Conditions of the Rental Agreement (hereinafter referred to as the General Terms and Conditions) have the following meaning:

1. „Lessor“ – iGO RENTAL Igor Andžić s.p.
   
2. "Lessee" - a legal or natural person, an organisation, which or on whose behalf the vehicle is rented in accordance with these General Terms and Conditions
3. "Driver" - a natural person authorised to drive a hired vehicle and responsible for compliance with the contract and the provisions of the General Terms and Conditions
4. "Additional driver" - for an additional daily fee, in addition to the driver, another natural person is authorised to drive a rented vehicle, who is responsible for compliance with the agreement and the provisions of the General Terms and Conditions
5. "Vehicle" - a vehicle specified in the rental agreement
   

Rental cars can be short-term or long-term. The short-term rental contract is for a maximum of 30 days. A long-term rental contract is only possible with legal entities.

Article 1 - Permitted driving

The vehicle may be driven by persons over 21 years of age who have a driving licence for at least 2 years (2 x 365 days).

Under no circumstances may the vehicle be driven in the following cases:

1. a person not designated by the contract as renter or driver / additional driver
2. a person under the influence of alcohol, sedatives, narcotics, sleeping pills or other medicines
3. for the paid transportation of passengers and goods,
4. outside the borders of Bosnia and Herzegovina, except with the prior written consent of the Lessor
5. for participation in sports competitions, speed trials or races,
6. driving or towing a vehicle or object
7. if the vehicle is not in operation or is overloaded with excess passengers or luggage,
8. by violating legal provisions and regulations relating to the use, loading or condition of the vehicle or for illegal purposes

Diese Einschränkungen schließen sich nicht gegenseitig aus. Alle möglichen Kosten / Strafen, die aufgrund der Nichteinhaltung dieser Beschränkungen entstehen, werden vom Mieter unabhängig von der gezahlten Versicherung in Rechnung gestellt. Die Haftung des Vermieters ist vollständig ausgeschlossen.

Article 2 - Taking over and returning the vehicle

The lessee takes over the vehicle in a technically correct condition and returns the vehicle in the condition in which it was taken over, with the exception of the usual natural wear and tear, exactly at the time and place specified in the rental agreement. The lessor is not liable for any damage caused to the lessee by delays in the delivery of the vehicle. If for any reason a special cleaning of the vehicle is necessary, the cost of this will be charged to the renter.

Article 3 - Extension of the contract

If the lessee wishes to extend the rental agreement, he/she must notify the lessor, i.e. the person of the lessor who rented the vehicle, 1 day (24 hours) in advance and conclude a new rental agreement. Otherwise, it will be assumed that the Lessee has unlawfully appropriated the vehicle, about which the Lessor will inform the competent institutions.

Article 4 - Mileage

The short-term rental contract provides for an unlimited number of kilometers travelled. In the case of a long-term rental agreement, the contract determines the permissible mileage.

Article 5 - Fuel

The renter picks up the vehicle and returns it with a full tank. Otherwise the Renter will be charged the fuel costs for a full tank according to the valid price list of the Rental Firm.

Article 6 - Vehicle maintenance

The renter is obliged to treat the rented vehicle with the care of a good host and to ensure that the rented vehicle is always properly locked and locked with closed windows when leaving and that the vehicle documents are at the renter's place (not in the vehicle). The renter must regularly check the engine and oil as well as the water in the radiator, the battery and the tyre pressure. The Renter is obliged to change the engine oil every 10,000 km exclusively in the service of the Lessor. The renter is responsible for all damages caused by insufficient maintenance of the vehicle. If during the rental period the vehicle reaches the mileage at which the regular service is provided, the Renter is obliged to notify the Lessor and make the vehicle available exclusively to the Lessor. The Renter does not bear the costs of the regular service, which is provided outside the service of the Rental Firm, if he/she has received the written consent to do so.

Article 7 - Defects / Damages

All repairs and / or replacements of vehicle parts may only be carried out by the lessor. Otherwise the renter is liable for any damages.
In the event that a part of the vehicle is replaced without authorisation or is lost, compensation amounting to three times the market price of that part will be charged.
In case of negligent or careless defects of the Renter, the Renter shall bear the costs for repairs and lost profit.
If the rented vehicle is not operational due to a fault, the lessee is obliged to insure the vehicle against even greater damage and to notify the lessor immediately.
The lessor is not liable for damages caused to the renter by a breakdown of the vehicle caused during the rental period. Apart from the changes listed in this article, the Renter is not entitled to make any other changes to the vehicle.

Article 8 - Documents

The renter takes over the vehicle with all necessary documents. In case the renter loses documents, keys, license plates, etc., the incurred costs will be charged additionally according to the price list of the lessor.

Article 9 - Car Insurance

All vehicles of the lessor are insured against liability for third party damages.

The insurance does not cover in any case:

1. damages caused by intent or negligence (negligence),
2. Diebstahl, wenn der Mieter nicht über die Schlüssel und Unterlagen des Fahrzeugs verfügt (insbesondere die Verkehrslizenz),
3. Schäden oder Verluste des Fahrzeugs, die nicht der zuständigen Polizeiverwaltung gemeldet wurden oder für die keine polizeilichen Unterlagen vorliegen;
4. damage of tires,
5. damage to the chassis of the vehicle, the transmission and clutch, the interior of the vehicle and the windscreen due to the driver's negligence
6. damage to the engine due to lack of oil, spillage of the wrong fuel or careless use of the vehicle
7. damage caused by the driver under the influence of alcohol, drugs or the like narcotics,
8. damage caused by an unauthorised driver,
9. damage to the vehicle that has not been reported to the competent police station

In all the above mentioned cases, the renter will be charged the amount of the damage incurred up to the value of the vehicle and the amount of the loss of profit incurred in this case.

In case of damage, traffic accident or vehicle theft, the Renter is obliged to inform the Lessor immediately and report the event to the competent police station.

Article 10 - Personal insurance

For an additional daily supplement, passengers are insured in accordance with the valid insurance price list up to the amount of the insurance policy in the event of death or disability as a result of an accident in which the rented vehicle was involved.

Article 11 - Damages

The lessee is liable for loss or damage to the vehicle caused by intent or negligence or by failure to comply with the agreement or the General Terms and Conditions and is obliged to pay all damages and lost profits up to the full value of the vehicle. Redemption by a daily surcharge for certain types of insurance, which is determined on the basis of the valid price list of the Rental Firm's insurance services.

Article 12 - Loss of property

The Lessor is not liable for damage or loss of the Lessor's property or the property of other persons stored or transported in or on the rented vehicle, service vehicle or business premises of the Lessor. By signing this Agreement, the Hirer expressly waives any claims for damages by the Rental Firm in the event of the aforementioned damage or loss.

The lessee may only sublet the rented vehicle if he has the exclusive written permission of the lessor.

Der Mieter darf das gemietete Fahrzeug nur untervermieten, wenn er die ausschließliche schriftliche Genehmigung des Vermieters hat.

Article 14 - Payment of invoices

Vehicles are rented at a daily price according to the valid price list, whereby one day means a period of 24 hours from the conclusion of the rental agreement. Payment is made exclusively by credit card if the renter is a natural person, unless otherwise agreed by the lessor. When signing the Rental Contract and taking over the vehicle, a pre-authorization of the Renter's credit card is required. At the end of the rental period, if not paid in advance, the Rental Firm will charge the Hirer for the rental of the vehicle and all costs incurred on the basis of the credit card receipt form (completion).

In addition to the rental costs, the Renter is obliged to pay all other costs to be borne by him/her in accordance with the General Terms and Conditions and the valid price list of the Rental Firm.

By signing this Agreement, the Renter confirms that he/she agrees that the Rental Firm will charge, at the expense of his/her credit card or other payment method, all repair, breakdown or loss costs that are determined within 24 hours after the return of the vehicle and which the Renter has not notified The Rental Firm in accordance with the vehicle return procedure. The Lessor is equally entitled to increase the cost of any traffic violations as well as parking and other penalties incurred during the rental period, increased by any handling charges.

Article 15 - Inspection and confiscation of vehicles

The lessor has the right to check every vehicle at any time. If it is found that the Lessee violates any provision of the Agreement or the General Terms and Conditions, the Lessor is entitled to seize the vehicle and terminate the Vehicle Lease Agreement immediately.

Article 16 - Personal data

Copies of the tenant's personal documents must be attached to the rental agreement.

The tenant voluntarily provides personal data, which will only be used for the needs of the landlord. The Lessee gives permission to use his personal data for the marketing activities of the Lessor. The Lessor may ask the Lessee to leave some of their original documents with the Lessor for the duration of the lease with the prior consent of the Lessee.

Article 17 - Amendments

Changes to the agreement and the general terms and conditions are only valid in writing.

Should any of the provisions of these General Terms and Conditions of Business be invalid, this does not mean that the agreement or the entire General Terms and Conditions of Business are invalid or void.

Article 18 - Guarantees

By signing, the Lessee unconditionally accepts the Lessor's General Terms and Conditions and guarantees that he/she meets the minimum age requirements for driving a motor vehicle and that all information is correct and accepts the jurisdiction of the court in Sarajevo in case of litigation.

By signing the contract and the General Terms and Conditions, the Lessee confirms that he/she agrees to pay the payers of all expenses incurred within the framework of the rental contract:

1. Tenant
2. Driver - in the event that the lessee refuses to pay all or part of the obligation under the vehicle leasing agreement
3. Additional driver - in the event that the renter or driver refuses to pay all or part of the obligation under this rental agreement.